How to Manage Your Notification Settings

TrustPager lets each person on your team control their own notifications. Your settings are saved to your account and follow you across devices. They never change what your teammates see.

Your notifications bell (top of every page)

The bell in the top-right of the navigation bar is your notification centre: one place that gathers everything currently needing your attention across the whole platform. It shows a count of outstanding items, and clicking it opens a list you can act on. The bell only appears when you have something outstanding, so no bell means you are all caught up.

It brings together, in a single time-sorted list, your unread items from every source:

• Unread emails, SMS, and WhatsApp messages
• New team chat messages in rooms you belong to
• API and AI actions waiting for your approval
• Automation errors from the last 24 hours
• Open service requests

Click any notification to jump straight to it, whether that is the email thread, the chat room, the approval, or the automation error. Opening the item marks it read, so it drops off the list on its own.

Mark all read, at the top of the list, clears the whole bell on your current device. Like the Clear Notifications button described below, it does not change the shared read state for your teammates, and new items that arrive afterwards will still show up.

The bell honours the same Notify me about choices you set below. If you set Email to "Only specific people", for example, the bell only surfaces the email threads that match, exactly like your inbox badge does. The Desktop notifications and Play a sound toggles only control popups, so turning those off does not hide anything from the bell.

Where to find notification settings

Look for the bell icon on any of these pages. The bell turns green when desktop notifications are switched on.

• Email inbox — https://app.trustpager.com/inbox/email (bell at the far left of the filter bar)
• SMS inbox — https://app.trustpager.com/inbox/sms (bell at the far left of the filter bar)
• WhatsApp inbox — https://app.trustpager.com/inbox/whatsapp (bell at the far left of the search bar)
• Approvals — https://app.trustpager.com/settings/approvals (bell at the far left of the filter bar)
• Chat — https://app.trustpager.com/chat (bell at the top of the Chat panel, next to "New Room")
• Automation Errors — https://app.trustpager.com/auto/errors (bell in the top-right of the page header)
• Calendar: https://app.trustpager.com/tasks/calendar (bell in the top right of the toolbar, next to the Week / Fortnight / Month view toggle)

Browser tab (your personal settings)

Click the bell icon on any page to open your notification settings. The Browser tab has two toggles available everywhere, plus a filter on the inbox pages and Approvals.

Desktop notifications

Turns on the popup that appears on your device when a new message or event arrives and the browser tab is in the background. The first time you switch this on, your browser will ask permission to show notifications. You need to allow it for popups to work.

If your operating system is in Do Not Disturb or Focus mode, notifications are routed to your OS notification centre instead of appearing as banners. That is standard browser behaviour.

Play a sound

Plays a short chime when a notification fires. Off by default. You can switch it on or off independently. The sound can play whether the browser tab is in the foreground or the background. Desktop notifications must be on for the sound toggle to work.

Notify me about (Email, SMS, WhatsApp, and Approvals only)

Choose which conversations or requests trigger a notification for you.

• Everything (default) — you are notified about all incoming messages and requests, regardless of who they are assigned to.
• Only specific people — pick one or more teammates from the avatar row. For inboxes, you are notified when a selected teammate is involved in the conversation. For Approvals, you are notified when a selected teammate is assigned as a reviewer.
• Only unassigned — you are only notified when a conversation or request has no one assigned yet.

Slack tab (Approvals only)

The Slack tab appears on the Approvals bell only, and only when a Slack workspace is connected under Integrations. It lets an admin choose which Slack channel receives approval alerts. This is a workspace-level setting shared across your whole team, not a personal one.

Calendar reminders

The Calendar surface works differently from the others: instead of warning about a new message, it warns you a few minutes before something on your calendar starts. That includes opportunity reminders, bookings, tasks, work orders, Google Calendar events, and your own personal events.

Open the bell on the calendar at https://app.trustpager.com/tasks/calendar (top right of the toolbar, next to the Week / Fortnight / Month view toggle) to set:

• Lead time: how many minutes before an event to warn you: 5, 10, 15, 30, or 60 minutes. Defaults to 10.
• Who it covers: defaults to your own events only, even if you leave the audience set to "assigned" with no one picked. Add teammates from the avatar row to be warned about their events too, or switch to "Everything" to be warned about every event in the workspace.

When a lead time is reached, a card appears in the corner of whatever page you're on, not just the calendar. It has a View calendar button that jumps straight to the item, and a Snooze option that pushes the card back a few minutes and brings it back closer to the start. Drag the card by its header if it's sitting over something you need. The Desktop notifications and Play a sound toggles on the Browser tab apply to Calendar the same way they do for every other surface.

Clearing your notification badges

On the inbox overview at https://app.trustpager.com/inbox, there is a Clear Notifications button in the top-right of the header. It clears your notification badges and counts on the current device only. It does not mark anything as read for the rest of the team, and new messages that arrive after you clear will still notify you normally.

This is different from Mark All Read on the Email and SMS pages, which changes the shared read state for the whole workspace.